PERFORMANCE CURLING WEAR POLICY & GUARANTEE

Performance curling wear Program of Service & Guarantee works as follows: all the defective articles will be repaired or replaced and sent to your shop for a maximal delay of five (5) working days of the date of reception of the product, in as much as this product is covered by our policy of guarantee. In case the defective product can be repaired, the delay can then be of a maximum of ten (10) working days. Our commitment is to serve you as fast as possible.

PROCEDURE

• Please contact the Customer Service to obtain an authorization number of return for inspection. This number is valid for a period of 30 days.
• If the article is not received during 30 days, a new return number must be emitted.
• During the call, please have in hand the proof of purchase of the consumer as well as the following piece of information: number of style, description of the article, the color, the size.
• Please send us the article, carriage paid, at the address which will be given to you by the Customer Service representative, by assuring you that the number of return is clearly registered outside of the box.
• After the inspection, the product will be or (1) repaired, (2) replaced, (3) substituted or (4) credited.
• If it is repaired, replaced or substituted, the article will be returned to you carriage paid by express mail.
• Our Customer Service representative will contact you as soon as a decision on the state of the product will be taken.

Period of guarantee of one (1) year after the purchase on all the clothes and the accessories. The proof of purchase is necessary.

Non covered:

• Any problem resulting from a misuse
• Ignorance of the washing advices
• Cosmetic problem including discoloration on display stand (ultraviolet radiation)